TWR Policies
TWR reserves the right to update our policies regularly and without notice.
- We are not responsible for any lost or stolen items from your event.
- We are not responsible for setting up any décor, favors or additional items that are not listed on our invoice. This includes all items from other vendors and personal items. Any special requests must be communicated and approved before the event.
- We cannot guarantee specific items, florals or balloons for last minute changes or bookings, we will try our best to meet your requests.
- We are not responsible for your event planning details unless you have hired one of our event planners to do this job.
- We are limited to two (2) one hour meetings with the client before the event date to discuss and finalize décor and floral details. Any additional meeting will be billed at an hourly rate of $45/hour. Emails are unlimited.
- Deposits are non-refundable and non-transferable.
- Any damaged or stolen items belonging to The White Ribbon will be charged to the client.
- In the event of unforeseen circumstances, weather or last minute changes, The White Ribbon reserves the right to make the best decision keeping in mind the customer’s best interest.
- Deliveries that require special equipment, elevator use or stairs that have not been communicated with The White Ribbon will incur additional charges.
- We do not accept payments on the event date. Payments must be made prior to the event date.
- We will gladly mock up all decor you have ordered. We charge a fee for mock up any floral pieces.
- Additional set-up requests that are not communicated at the time of booking will incur additional charges. For example, moving items from ceremony to reception location, floral deliveries, etc.