FAQ
A curation of the questions we’re most frequently asked.
Do you set up and take down decor?
We offer setup and take-down services for all décor, rentals and florals ordered through The White Ribbon. We are not responsible for setup or takedown of items not provided by us. It is our responsibility to locate the loading bays and moving supplies as part of our set up service. Take down will most likely happen at the end of your event, sometimes the following day. We assure proper take down and removal procedures of our products as part of our service.
Can I see what it will look like beforehand?
We are able to do a mock-up of your chosen decor before the event date. If you would like to see a sample, this can be purchased for the quoted price. We ask that all mock-up’s be requested one month before the event.
Can you work within a budget?
We are able to customize every detail to make it fit within your budget. There is no event too small that we cannot cater to, we will find ways and creative alternatives for you to choose from to best fits your overall theme.
Do you visit the venue before?
After booking with us and securing your venue, we will then make arrangements to do a site visit if necessary to prepare for the event. We will take measurements and pictures to assure that we can carry out certain ideas. We will discuss decor ideas, explore different looks and options. We will then answer any questions you may have during the visit.
When should I book your services?
In order to ensure availability for your date, we recommend booking as soon as you are ready. The earlier, the better to guarantee all the products and services you are looking for.
What forms of payment are accepted?
We only accept cash and email transfer at the moment.
Is there a minimum order that needs to be placed?
We do have a minimum order of $200.00 for all decor. There is no minimum for floral or balloon orders.
Can I pick up structures myself?
We do not offer DIY or pick ups for our prop hire or florals, however we do offer both pick up and DIY for our balloon arrangements.
What forms of payment are accepted?
We only accept cash and email transfer at the moment.
Can we use the arrangements for an extended period of time?
This is something that would need to be requested while finalizing the details of your event. Additional rental days and costs will be added to your service agreement to ensure these products are all yours for up to 5 days total.
How do you customize your flowers to reflect your clients?
We have a short questionnaire that we go through with you during our free 1 hour consultation. Some of the things we ask are about our clients personality, and what they enjoy as hobbies. We then use our knowledge of flower colour theory and principals of floral design to elicit the same feelings you get and enjoy from your hobbies. How do we know what feelings to target? Our main designer is an expert mental health worker, so you can call it instinct.
How will the flowers look if they are outside in the sun for a few hours?
They will look exactly like they did when we set them up.
What are the benefits of using artificial flowers?
These flowers are hypoallergenic, eco-friendly and affordable. Since they are rent only, this means you don’t have to spend hundreds or even thousands of dollars on flowers that will be thrown out at the end of your event. You also never have to worry about flowers being out of season this way. Best of all, they really do look real even close up, and some of them even feel real.